Japanese Version

Welcome to the Loyalty Smart Card Installation

 

Loyalty Smart Card is a PC desktop based application.

Note: This will install Japanese Language Pre-requisites -
 Click here for English with pre-requisites for European OS

 

If you require help with the install of the Loyalty Smart Card Application please call the installation support line on 01248 675270 or email support@loyaltylogistix.com

Platform Requirements

Processor (Minimum):    

Ram:                        

Operating system:      

Internet Connection speed (Min):   

Permission to connect to: 

100Mhz

64Mb

Windows XP, 2003, Vista or Windows 7

512 Kbps

http://loyaltycard.loyaltylogistix.com

Software Pre-Requisites

A number of pre-requisites are required before the Loyalty Smart Card Application is installed these are:

1)     XP Service Pack 2 (Windows XP only)

2)     Windows Installer 3.1

3)     Dot Net Framework 3.5

4)     Smart Card Driver

To check you have the necessary pre-requisites please click the link below:

Click here to install and run the Pre-Requisite Checker from the CD

 (or browse to the ‘PreRequisiteCheck’ folder on the CD and click on the file ‘Setup.exe’)

See Pre-Requisite Checker for more information on Installing and running the pre-requisite checker.

Once installed the Loyalty Smart Card System Check application will open

System Check results (all success)

This will tell you if you can connect to the Loyalty Card website and which of the prerequisites you need to install on the machine. 

 Internet Access Application Problems - see Firewall Access below.

 XP Service Pack 2 Not Installed – Click here to run the install or see XP Service Pack 2 below.

 Windows Installer 3.1 Not Installed - Click here to run the install or see Windows Installer 3.1 below.

 Dot Net FrameworkV3.5 Not Installed - Click here to run the install or see Dot Net Framework 3.5 below.

 Smart Card Driver Not Installed - Click here to run the install (32 Bit) , Click here to install (64Bit) or see Smart Card Driver below.

Install the Loyalty Smart Card Application

 Once ALL the pre-requisites are installed Click here to install the Loyalty Smart Card Application or see Installing the Smart Card Application below.

Note: If you connect to the internet through a proxy server when you first start the loyalty card application you may get a message saying ‘Can’t connect to loyaltycard.loyaltylogistix.com’. If this happens you need to configure the proxy server settings in application. See Proxy Server Settings below.

Documentation on Loyalty Smart Card

To find out more about the application the full manual can be read online at:
 http://cardportal.loyaltylogistix.com/HelpV2/en/Index.html. 

 

You can also download and print a quick start guide and the whole user manual from:
 http://cardportal.loyaltylogistix.com/HelpV2/en/PrintableDocuments.html

 

Pre-Requisite Checker

To Run the Pre-Requisite Checker:

1.  Click here to install and run the pre-requisite checker

     (or browse to the ‘PreRequisiteCheck’ folder on the CD click on the file ‘Setup.exe’  from your install CD.

The File Download warning appears (or Open).

File Download Warning

2.  Click Run

The Publisher could not be verified warning appears.

Publisher could not be verified warning

3.  Click Run

The file will ‘download’ and unpack from the CD and the Setup Welcome Message appears

Setup Welcome Message.

4.  Click Next

The Ready to install message appears.

Ready To Install Message.

5.  Click Install
The program will install and The Loyalty Smart Card System Check application will open

System Check results (all success)

7.  Click Close to Finish

Once installed the SystemCheck program can be run at any time, for example to check internet access, using the following start menu link:
Start – Programs – Loyalty Logistix Limited – System Check

 

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Firewall Access

Firewalls

If the connection to the internet is from behind a firewall access must be available to http://loyaltycard.loyaltylogistix.com on port 80.  If the prerequisite check application cannot connect to the website then whoever administers your firewall needs to open it to that location.  They may need the IP address of the server rather than the domain name.  The IP address is 194.28.139.167.

 

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Pre-Requisites

The pre-requisites for installing the Loyalty Smart Card application are:

1)     XP Service Pack 2 (Windows XP only)

2)     Windows Installer 3.1

3)     Dot Net Framework 3.5

4)     Smart Card Driver

They pre-requisites should be installed in the order given above, they can be installed from the prerequisites folder on your Loyalty Smart Card installation CD.

Click here to open the prerequisites folder

 

Note:  If you try to install the Smart Card Application without the pre-requisites installed a warning will appear and you will have to download and install them before running the smart card application install.

 

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Windows XP Service Pack 2

To check which service pack you are running on XP right click on my computer on the desktop or start menu.  The system properties window appears.


System Properties

If your system is on Service Pack 1 then you need to install service pack 2.

To Install XP Service Pack 2:

Click here to run the install (or browse to the ‘prerequisites’ folder on the CD click on the file ‘6 Windows XP SP2 japanese.exe’)

Install the service pack accepting all the default options

This is a large service pack so will take some time to copy the and install the files.

 

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Windows Installer 3.1

It is possible to check for Windows Installer 3.1 in add / remove programs.  Alternatively just run the install again.

To Install Windows Installer 3.1:

Click here to run the install (or browse to the ‘prerequisites’ folder on the CD and double click on the file ‘2 Windows Installer 3.1.exe’)

Accept all the default options if prompted during the install.

 

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Dot Net Framework 3.5

It is possible to check for Dot Net Framework 3.5 in add / remove programs.  Alternatively just run the install again.

To Install Dot Net Framework 3.5:

Click here to run the install (or browse to the ‘prerequisites’ folder on the CD and double click on the file ‘dotnetfx35 japanase.exe’)

Accept all the default options if prompted during the install.

 

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Smart Card Reader Driver

If the machine has not had the smart card reader on it before the driver files will need to be installed on it.  If the card reader is plugged in unplug it before installing the driver.

To Install the Smartcard Reader Driver:

If you have a 32 Bit operating system Click here to run the 32 Bit Driver install (or browse to the ‘prerequisites’ folder on the CD and double click on the file ‘4 GemPCTwin PC_SC Installer.exe’)

If you have a 64 Bit operating system Click here to run the 64 Bit Driver install (or browse to the ‘prerequisites’ folder on the CD and double click on the file ‘5 GemPcCCID_201_en-us_64.exe’)

 

Plug in a smart card reader

You should get a message saying Found New Hardware in the bottom left of the screen.


Found New Hardware Message

Then the message will change and say your new hardware is installed and ready to use.

Hardware Installed Message

The installation of the Smart Card Reader is now complete.

 

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Installing the Smart Card Application

1) Open the Smart card application Launch page in a browser by clicking the following link:

http://www.loyaltylogistix.com/install/LoyaltyApp/publish.htm

(or type http://www.tinyurl.com/llsmartcard in your Internet Browser address bar)

The Launch Page Will Open


Loyalty Smart Card Install Launch Page

2)  Click Install

The file download box appears

3)  Click Run

A security warning appears saying the the publisher could not be verified

4) Click Run again

The launching application message will appear briefly


Launching application message

And another unknown publisher security warning.

5)  Click Install

The install progress message will appear briefly then the loyaltycard application login prompt will appear.

Loyalty Application login prompt.

The application is now installed.

 

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Proxy Server Settings

When the application is run for the first time after installing the following message may be displayed.

Unable to connect message

Check the following URL through a web browser:
http://www.loyaltylogistix.com

If page not available:
there is problem with the internet connection which will need fixing.

If page appears:
you will need to set the Loyalty Smart Card application proxy server settings.

To set Proxy Server settings:

1)  Start the Loyalty Smart Card application.

The Unable To Connect message will appear (see above)

2)  Double click the login screen above the username and password field.

A password capture dialog appears


Configuration Settings Login

3)  Enter the configuration password (contact support for this)

4)  Click Login.

The Setup Button will become active on the login box

Loyalty Smartcard Login Box

5)  Click the Setup button.

The Loyalty Card Configuration Settings appear.

Loyalty Card Configuration Settings

6)  Tick the Use Proxy Auto Configuration radio button.

7)  Click Test Connection.

If the connection is unsuccessful:

A connection error message will appear.

Connection error message

i)    Tick the radio button Proxy Server by Name

ii)   In the host name / IP address field type 194.28.139.167

iii)  Check the port number and change as necessary (the standard internet port is 80)

iv)  If a proxy username and password is used to access the Internet when using Internet Explorer:

a)  Enter the username in the Proxy Username box

b)  Enter the password in the password box.

c)  If a domain login is used enter the domain name

                v)  Click Test Connection Again – if the connection is unsuccessful call user support.

If the connection is successful

A message saying ‘A successful connection was made.. will appear.

Test Connection Successful

i) Click Save to save your settings

 

The Loyalty App is now ready to use.  The settings have been saved on your machine and will be used next time it is run.

 

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